Returns & Exchanges

At iConCity, we stand behind our tech with a 30-day satisfaction guarantee, ensuring you have the right gear for your setup. If your electronics aren't the perfect fit, we offer a streamlined return process for all original-condition items.

1

Initiate Your Request

Log into your iConCity account and navigate to 'Order History' to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Tech

Securely place the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

3

Label and Ship

Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location within 7 days of your request.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, we will process your refund to your original payment method within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing